🚚 Received a Damaged Product?

All products are carefully checked and packed before shipment. In rare cases, damage may occur during transport. We are happy to assist you, provided the damage is reported correctly and on time.

⏰ Important:
Damage must be reported within 48 hours after delivery.
Reports submitted after 48 hours will not be processed.

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ℹ️ Important Information

👐 Handmade products

Many of our items are handcrafted, especially tableware, glassware and ceramics. Minor variations in:

• Shape

• Color

• Thickness

• Finish

are normal and not considered defects.

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👀 Visibility from normal distance

Imperfections that are not visible or barely visible from approx. 70 cm are not considered damage.

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🎨 Reactive glaze

Some items are finished with a reactive glaze, meaning each piece has a unique pattern and color.
✨ This is intentional and not a manufacturing defect.

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📦 Sets (tableware, glass sets)

Only breakage, cracks or transport damage qualify as damage claims.
For sets, the entire set must be unpacked and photographed clearly.

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⏳ Processing

• Claims are handled in order of receipt

• Please send your claim in one complete message

• Kindly allow us time to offer a suitable solution

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✅ Damage Reporting Steps

Step 1 – Report within 48 hours

📧 help@limanonline.com
📱 +31 6 86 15 83 00

Step 2 – Send complete information

Order number, description, and clear photos of product & packaging.

Step 3 – Assessment

Do not return items without our approval.

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📍 Return Address (if applicable)

LIMAN HOME DECOR
Groene Hilledijk 175
3073 AB Rotterdam – The Netherlands