Refund policy

Returns

  • LimanOnline.com applies a return period of 14 calendar days after delivery of the product.

  • The costs for returning an item from your home to our webshop are at your own expense. We advise sending the product registered and/or insured. The applicable rates and conditions of PostNL apply (see their website for an overview). You may also return your order via DPD or DHL (please check their websites for rates).

  • As shipping is carried out at the sender’s risk, the package must be properly and securely packed. Please return the items complete, unused, undamaged, and in their original packaging. We will refund the paid order/product amount excluding shipping costs within 14 days after receipt of the return.

  • If the buyer cannot return the received product, or can only return it partially or in a deteriorated condition, the buyer must compensate for the loss in value. The buyer can limit this risk by not using the product and refraining from actions that may affect its value.

  • Wedding/marriage-related items such as bridal chests, groom boxes, gift sets, and home textiles such as lingerie sets, pajamas, bathrobes, and pillows cannot be returned or exchanged.

  • Ordered products are thoroughly checked for damage and defects before shipment.
    Damage and defects must be reported within 48 hours after receipt via WhatsApp +31686158300 or
    by email at help@limanonline.com.
    Reports submitted after 48 hours will not be processed!

  • For hygienic reasons, the product must NOT have been used.

  • Refunds will be made using the same payment method that was used for the original transaction.

  • The return policy described above applies exclusively to consumers. Business customers may contact our customer service for questions regarding return options.

RETURN PROCESS – STEP-BY-STEP

For a smooth handling of your return, please follow the steps below.

STEP 1

First, contact our customer service to inform us that you wish to return a product.
This can be done via WhatsApp: +31 6 86 15 83 00 or by email: help@limanonline.com (recommended).

STEP 2

Include the order confirmation/invoice together with the return/withdrawal form in the return package.
Click here for the return form.

STEP 3

Pack the products together with the invoice, including all accessories, in a sturdy shipping box. Please note that some products are very fragile. Safe and shock-resistant packaging helps prevent damage and loss of value.

STEP 4

Return the products to the address below:

LIMAN HOME DECOR (Returns)
Groene Hilledijk 175
3073 AB Rotterdam
The Netherlands

For more information, please also refer to our general terms and conditions.